We want you to love what you ordered. If something isn’t right, we’re happy to accept returns under the policy below.
Return Window
You may return eligible items within 14 days of delivery. Requests made after 14 days cannot be accepted.
Return Conditions
To be eligible for a return, items must be:
- Unworn, unwashed, and free of makeup, deodorant, perfume, or pet hair
- In original condition with all tags attached
- Returned in the original packaging where possible
Items marked final sale and gift cards are not eligible for return.
How to Start a Return
- Email us at info@bohomiami.com within 14 days of delivery. Include your order number and the item(s) you’d like to return.
- We’ll reply within 1 business day with return instructions and the return shipping address.
- Ship the item back to us. Return shipping is paid by the customer. We strongly recommend using a tracked shipping service — we cannot refund items lost in transit.
Refunds
Once we receive and inspect your return, we’ll issue a full refund of the item price to your original payment method within 5–7 business days. You’ll receive an email confirmation when your refund is processed. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.
Original shipping charges (if any) are non-refundable.
Exchanges
Need a different size or color? The fastest way is to return your item for a refund and place a new order for the one you want.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, contact us at info@bohomiami.com within 7 days of delivery with your order number and a photo. We’ll make it right at no cost to you — including return shipping.
Questions?
Reach us anytime at info@bohomiami.com — we’re happy to help.